Information We Collect

We may collect the following categories of information:

Personal Information

Name, date of birth, gender, and contact details (email, phone number, address)

Insurance details including PIP or MedPay

Claim number and attorney information (if applicable)

Emergency contact or caregiver details

Health Information (PHI)

Medical history, symptoms, injuries, diagnoses, and treatment plans

Records from telehealth consultations, physical therapy evaluations, and pharmacy prescriptions

Diagnostic imaging or lab test results

Information shared through intake forms, remote monitoring apps, or consultations

Technical Information

IP address, browser type, and device identifiers

Usage data from your visits to our website or patient portal

Communications sent to or received from our platform (calls, texts, emails, etc.)

How We Use Your Information

We use the information collected to:

Provide, coordinate, and manage your medical care and treatment

Schedule telehealth visits and physical therapy sessions

Verify insurance coverage and coordinate billing (including PIP, MedPay, or LOP)

Communicate with your attorney, pharmacy, and diagnostic providers (as authorized)

Improve our services and patient experience

Comply with legal and regulatory requirements (HIPAA, state law)

Sharing Your Information

We may share your information with:

Licensed Healthcare Providers (e.g., physicians, physical therapists) for care coordination

Pharmacies for prescription fulfillment and delivery

Attorneys working on your injury case, when permitted

Insurance Companies or Adjusters for claim verification and billing

Diagnostic Labs & Imaging Centers

Authorized Third Parties including billing, IT, and compliance vendors

Governmental or Legal Authorities when required by law

All disclosures follow HIPAA, state privacy laws, and industry best practices.

Patient Rights

You have the right to:

Access and request a copy of your personal or health records

Request correction of inaccurate or incomplete information

Request restrictions on how your information is used or disclosed

File a complaint if you believe your privacy rights have been violated

To exercise these rights, email us at [email protected] or call 855-MY-CRASH.

Data Security

We implement industry-standard administrative, physical, and technical safeguards to

protect your data, including:

End-to-end encryption

Secure servers and patient portals

Access control and staff training

HIPAA-compliant documentation, storage, and communication protocols

Cookies and Tracking Technologies

We may use cookies and analytics tools to enhance your website experience, track usage patterns, and improve our services. You can manage cookie settings through your browser.

Children’s Privacy

Our services are not intended for children under 13 without parental consent. We do not knowingly collect personal information from children without proper authorization

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the "Effective Date" at the top will be updated accordingly. Continued use of our services constitutes acceptance of the updated terms.