Privacy Policy
Information We Collect
We may collect the following categories of information:
Personal Information
Name, date of birth, gender, and contact details (email, phone number, address)
Insurance details including PIP or MedPay
Claim number and attorney information (if applicable)
Emergency contact or caregiver details
Health Information (PHI)
Medical history, symptoms, injuries, diagnoses, and treatment plans
Records from telehealth consultations, physical therapy evaluations, and pharmacy prescriptions
Diagnostic imaging or lab test results
Information shared through intake forms, remote monitoring apps, or consultations
Technical Information
IP address, browser type, and device identifiers
Usage data from your visits to our website or patient portal
Communications sent to or received from our platform (calls, texts, emails, etc.)
How We Use Your Information
We use the information collected to:
Provide, coordinate, and manage your medical care and treatment
Schedule telehealth visits and physical therapy sessions
Verify insurance coverage and coordinate billing (including PIP, MedPay, or LOP)
Communicate with your attorney, pharmacy, and diagnostic providers (as authorized)
Improve our services and patient experience
Comply with legal and regulatory requirements (HIPAA, state law)
Sharing Your Information
We may share your information with:
Licensed Healthcare Providers (e.g., physicians, physical therapists) for care coordination
Pharmacies for prescription fulfillment and delivery
Attorneys working on your injury case, when permitted
Insurance Companies or Adjusters for claim verification and billing
Diagnostic Labs & Imaging Centers
Authorized Third Parties including billing, IT, and compliance vendors
Governmental or Legal Authorities when required by law
All disclosures follow HIPAA, state privacy laws, and industry best practices.
Patient Rights
You have the right to:
Access and request a copy of your personal or health records
Request correction of inaccurate or incomplete information
Request restrictions on how your information is used or disclosed
File a complaint if you believe your privacy rights have been violated
To exercise these rights, email us at [email protected] or call 855-MY-CRASH.
Data Security
We implement industry-standard administrative, physical, and technical safeguards to
protect your data, including:
End-to-end encryption
Secure servers and patient portals
Access control and staff training
HIPAA-compliant documentation, storage, and communication protocols
Cookies and Tracking Technologies
We may use cookies and analytics tools to enhance your website experience, track usage patterns, and improve our services. You can manage cookie settings through your browser.
Children’s Privacy
Our services are not intended for children under 13 without parental consent. We do not knowingly collect personal information from children without proper authorization
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and the "Effective Date" at the top will be updated accordingly. Continued use of our services constitutes acceptance of the updated terms.
SMS Communications, Consent, and Privacy
SMS Opt-In and Consent
InjuryMD LLC may collect mobile phone numbers and SMS communication preferences when individuals voluntarily submit website forms, request information, or schedule services.
Individuals may separately opt in to receive:
Non-Marketing SMS Messages: Responses to inquiries, appointment confirmations, scheduling updates, appointment reminders, and requested service-related follow-ups.
Marketing SMS Messages: Promotional communications regarding InjuryMD LLC services, programs, and special offers.
Marketing and non-marketing SMS consent are collected through separate, optional, unchecked consent checkboxes where applicable. Consent to promotional text messages is not a condition of purchase or receiving services.
Contact Us
For questions about this Privacy Policy or to exercise your rights, please contact us:
InjuryMD
Fort Lauderdale, FL
Message Frequency and Charges
Message frequency varies based on the individual's interactions with InjuryMD LLC and the communications they have authorized. Message and data rates may apply.
Opt-Out and Assistance
Recipients may opt out of SMS communications at any time by replying STOP to a text message. For assistance, recipients may reply HELP or contact InjuryMD LLC at [email protected].
SMS Consent and Mobile Information Sharing
InjuryMD LLC does not sell, rent, or share mobile phone numbers or SMS opt-in consent information with third parties or affiliates for their own marketing or promotional purposes.
SMS opt-in data and consent information will not be shared with third parties for marketing purposes.
InjuryMD LLC may use authorized service providers to process and deliver communications on its behalf, subject to applicable privacy and security obligations.
Privacy and Data Protection
SMS communications are handled in accordance with this Privacy Policy and applicable law. Individuals should avoid sending sensitive medical or personal health information through standard text messaging unless an appropriate secure communication method is provided.
Thank You for Choosing InjuryMD